UK Domestic Shipping Policy
Processing & Dispatch
All UK orders are processed and dispatched within a reasonable timeframe after purchase. Once an order has been dispatched, customers will receive tracking details via email where applicable.
Shipping Method
All UK orders are shipped via Royal Mail. Shipping costs are calculated based on the weight of the product and the selected shipping service at checkout.
Delivery Timeframes
UK domestic orders typically arrive within 1–2 weeks from the date of order. Delivery timeframes are estimates only and may vary due to courier delays, high-demand periods, weather conditions, or other circumstances beyond our control.
Kristy Nicolle is not responsible for delays once an order has been dispatched.
Risk & Responsibility During Transit
All items are carefully packaged prior to dispatch. However, once an order has been shipped, Kristy Nicolle is not responsible for damage, loss, or delays that occur during transit.
Lost, Damaged, or Delayed Packages
Kristy Nicolle is not liable for:
Damage sustained during transit
Delays caused by Royal Mail or other postal services
Lost or stolen packages once marked as delivered
Where possible, Kristy Nicolle may assist customers with tracking information or supporting documentation, but refunds or replacements are not guaranteed for transit-related issues.
Incorrect Shipping Information
Customers are responsible for ensuring that their shipping details are accurate at the time of purchase. Kristy Nicolle is not responsible for orders delayed, returned, or lost due to incorrect or incomplete address information provided by the customer.
Limitation of Liability
To the fullest extent permitted by law, Kristy Nicolle shall not be liable for any indirect, incidental, or consequential losses, including but not limited to loss of profit, business interruption, or missed opportunities arising from shipping delays, loss, or damage.
Contact
For any questions regarding UK domestic shipping, customers may contact Kristy Nicolle via the contact details provided on KristyNicolle.com.
International Shipping Policy
Processing & Dispatch
All international orders are processed and dispatched within a reasonable timeframe after purchase. Once an order has been dispatched, customers will receive tracking details via email.
Shipping Method
All international orders are shipped via Royal Mail Tracked services. Shipping costs are calculated based on the weight of the product and the tariffs, duties, or postal requirements of the destination country. Kristy Nicolle has no control over these fees once a package has entered the destination country.
Delivery Timeframes
International delivery times vary depending on the destination country and courier handling. Orders may arrive anywhere between 3 to 6 weeks from the date of order. Delivery estimates are provided as a guide only and are not guaranteed.
Kristy Nicolle is not responsible for delays caused by customs processing, courier disruptions, weather events, strikes, or other circumstances beyond our control.
Customs, Duties & Taxes
International customers are responsible for any customs duties, import taxes, tariffs, or fees imposed by their local authorities. These charges are determined by the destination country and are not included in the purchase price or shipping cost.
Risk & Responsibility During Transit
Once an order has been dispatched, Kristy Nicolle is not responsible for damage, loss, or delays that occur during transit. All items are carefully packaged prior to dispatch; however, shipping carriers handle packages independently once shipped.
Shipping Insurance
Shipping insurance is not included by default. Customers who wish to add insurance to their shipment may contact Kristy Nicolle prior to dispatch to request a quote. Insurance costs will vary based on order value and destination.
Lost, Damaged, or Delayed Packages
Kristy Nicolle is not liable for:
Lost or stolen packages once marked as delivered
Damage sustained during transit
Delays caused by couriers or customs
Incorrect delivery details provided by the customer
Any claims regarding transit issues must be raised directly with the shipping carrier. Where possible, Kristy Nicolle will assist customers with tracking information or documentation, but no refunds or replacements are guaranteed for transit-related issues.
Incorrect Shipping Information
Customers are responsible for ensuring that all shipping information is accurate at the time of purchase. Kristy Nicolle is not responsible for orders delayed, returned, or lost due to incorrect or incomplete address details.
Limitation of Liability
To the fullest extent permitted by law, Kristy Nicolle shall not be liable for any indirect, incidental, or consequential losses, including but not limited to loss of profit, business interruption, or missed opportunities arising from shipping delays, loss, or damage.
Contact
For questions regarding international shipping, insurance quotes, or delivery concerns, customers may contact Kristy Nicolle via the contact details listed on KristyNicolle.com.